Auto Repair Shop Books Cleanup The maker paid, the customer did not
A warranty ticket can show nothing due from the driver and still be real income from the maker.
Zero at the counter is not zero in the books
The driver picks the car up and owes nothing, because the maker is covering the repair. If that zero is the only number that gets posted, the labor the technician performed never becomes income, and the part the maker reimburses never becomes a cost or a recovery. The bay did the work. The books show a hole.
The other mistake is the double. Someone posts the warranty labor as if the customer paid, and then posts the maker's check as a second sale. The same hour of work is income twice. The claim number is the trail that stops that. One claim, one receivable, one collection. The customer ticket can stay at zero without erasing the claim.
Who the receivable is from
The receivable is from the maker, or from the administrator who pays the maker's claims. It is not a receivable from the driver who already left with a zero balance. Aging it in the customer list makes the counter look sloppy and makes the claim easy to forget. A claim that sits for ninety days is a collection problem. It is not a reason to delete the labor.
Parts the maker supplies at no cost are not a sale and not a cost. Parts the shop bought and the maker reimburses are a cost and a recovery. Those two shapes should not share a sentence in the month. The claim paperwork says which one happened. We follow the paperwork.
What we ask for
Bring the customer ticket that shows zero and the claim that shows the maker's number. We will say whether the labor landed once, twice, or not at all. We will not guess a reimbursement the claim does not state.
Send the claim
You will be talking to the Steven Palmieri practice.